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January 21, 2014

City offers new option for utility payments

Ada — The city of Ada is expanding its range of payment options for utility customers.

Starting this week, the city will accept credit cards from people paying their bills in person at the utility office, located directly west of City Hall. People may use credit, debit or prepaid cards, but the office will not accept American Express cards or take payments over the phone.

The city will not charge a convenience fee for in-person credit card payments at this time but may add one later.

Many people have asked city officials to provide another option for paying utility bills, said public relations specialist Lisa Bratcher.

“Our city officials are happy to offer this additional way to make their utility payments,” she said. “It’ll be good.”

The city already offers several methods of paying utility bills, including a drive-through window at the utility office for people wanting to drop off their payments. Other options include online payments or automatic bank drafts.

People who want to pay their utility bills on their home computer can set up a utility account by visiting the city’s website, www.adaok.com. They will need their billing account number, the amount of their last payment and a valid email address.

Payments may be made with Visa or Mastercard credit, debit or prepaid cards,. The city charges a convenience fee for online payments which equals 2 percent of the total bill plus a $1.25 service charge.

Bratcher said the city does not charge a fee for monthly bank drafts, which offer the security of knowing payments will be made on time.

“We always encourage people to sign up for the monthly bank draft because that’s free,” she said. “You will never be late with your payment.”

For more information, call the utility office at 436-8140. The office is open from 8 a.m. until 5 p.m. Monday through Friday.

Reach Eric Swanson

at adanewsreporter@cableone.net.

 

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