Employment at IRT’s Ada call center topped the 600 mark Oct. 16, with the start of two training classes for newly hired customer service agents, according to Carlene Hill, director of recruiting and community relations for IRT.

One year ago, IRT and Ada celebrated the grand opening of IRT in Ada on 3700 IRT Drive. The Ada center was the third call center for IRT and the first outside of southern Florida. It began taking calls at its Ada call center in November 2005. IRT customer service agents in Ada helped their wireless industry client win the J.D. Powers and Associates Award for Customer Service for the fourth time during 2006. Agents handle inbound customer calls for users of wireless phone services. The center is open seven days a week from 7 a.m. until midnight.

Hill said IRT plays an important role in the economic community of south central Oklahoma. About one-third of the workers at the Ada site drive into their job in Ada from surrounding communities. The call center environment provides a diverse community of workers with opportunity for advancement. To succeed at IRT, a college degree is not required. Nevertheless, Hill said IRT encourages workers to develop themselves to the fullest potential and encourages completion of college degrees through a tuition reimbursement program. Part-time jobs help East Central University College students find meaningful employment which can accommodate their class schedules.

In recent weeks, as just one example, more than 20 agents have been promoted to lead agent or supervisor positions.

“We have many success stories of people who have found they can perform at a level they did not know was possible before they accepted the challenge to be a part of the Ada ramp-up,” said Glen Branscum, Ada site manager for IRT.

“We reward performance directly with bonuses and regular pay increases. It has been very rewarding to see our agents, trainers, and managers, rise to the challenges offered. The agents in Ada provide world class customer service in an intensely competitive business environment. Ada customer service agents are right up there with the best and they continue to push beyond previously set records for quality and performance,” said Sandy Gobbo, vice president of administration for IRT.

According to Carlene Hill, director of recruiting and community relations for IRT, Ada, IRT intends to add an additional 150 agents through the remainder of the year. Currently IRT is among the top five employers in the Ada area.

“IRT is very grateful for all of the support received by Ada and the surrounding community during the ramp-up,” said Hill.

Ada Jobs Foundation recommended and the City Council approved the use of Proposition 2 Funds to help attract IRT to Ada. Proposition 2 Funds are local economic development funds made possible with a ? cent Ada city sales tax. IRT has met and exceeded all the performance goals established under an agreement with the City Council.

This Week's Circulars