LegalShield, formerly Pre-Paid Legal, held the “2011 Provider WOW Awards Banquet” to honor the top 10 provider law firm award winners among the 40 independent law firms that provide legal services to the estimated 1.4 million members (customers) throughout the U.S. and four provinces of Canada.
The annual awards ceremony — held this year at the Westin Crown Center in Kansas City, Missouri — includes the “WOW Service Awards,” which are presented to the law firms, attorneys, professional and administrative staff within the LegalShield Provider Law Firm Network. The awards program is based on “WOW Service from the Heart,” a proprietary customer service and best practices program that was developed by LegalShield to help ensure the highest quality service to LegalShield members.
The “WOW Service Awards” is directly connected to the “WOW: Service from the Heart” training program, according to Leslie Fisher, LegalShield Vice President of Provider Services and the architect of the program now in its fourth year of operation.
“Through a sophisticated system with real time monitoring, surveys and unsolicited customer communications, LegalShield is able to maintain a data-driven record of performance and best practices among our provider law firms,” Fisher said. “Our annual awards recognize the highest quality work by our provider law firms in serving LegalShield members,” she said.
The 2011 LegalShield “Wow Service Awards” include:
Award of Excellence — the highest honor among the “Top 10 Provider Awards,” was awarded to Riggs, Abney, Neal, Turpen, Orbison & Lewis, Denver, Colorado office (large market) and Robinson, Kriger & McCallum, Portland, Maine (small/medium market). The Award of Excellence designates those firms with the highest provider survey rankings, most positive feedback from LegalShield members and best adherence to LegalShield corporate service standards.
Quality Award – deBeaubien, Knight, Simmons, Mantzaris & Neal, LLP, Orlando, Florida (large market) and Dempsey, Roberts & Smith, Ltd., Henderson, Nevada (small to medium market).
Outstanding Service Award – Lombino Martino, P.S, Lakewood, Washington (large market) and Rimel & Mrkich, PLLP, Billings, Montana (small to medium market).
Distinguished Service Award – Maguire & Schneider, LLP, Columbus, Ohio (large market) and Willinger, Willinger & Bucci, P.C, Bridgeport, Connecticut (small to medium market).
Achievement Award – Evans, Loewenstein, Shimanvosky & Moscardini, Ltd., Chicago, Illinois (large market) and Riling, Burkhead & Nitcher, Lawrence, Kansas (small to medium market).
Diamond Award – Powers, Chapman, DeAgostino, Meyers & Milia, P.C., Troy, Michigan (large market) and Provosty, Sadler, deLaunay, Fiorenza & Sobe, Alexandria, Louisiana (small to medium market).
Determination Award – Merritt, Webb, Wilson & Caruso, PLLC, Durham, North Carolina (large market) and Wagner, Falconer & Judd, Ltd., Minneapolis, Minnesota (small to medium market).
Commitment Award – Deming, Parker, Hoffman, Campbell & Daly, LLC, Atlanta, Georgia (large market) and Lisle Rutledge, P.A., Springdale, Arkansas (small to medium market).
Star Performance Award – Weinstock, Friedman & Friedman, P. A., Baltimore, Maryland (large market) and Merritt, Webb, Wilson & Caruso, Columbia, South Carolina office (small to medium market).
Growth Award – Framme Law Firm, Richmond, Virginia (large market) and Morrow, Poppe, Watermeier & Lonowski, P.C., Lincoln, Nebraska (small to medium market).
In addition to the presentation of the “Top Service Awards,” the 2011 ceremony included a presentation by Randy Harp, LegalShield chief operation officer.
“WOW: Service from the Heart” was launched in 2007 and the program is based on 11 creeds that each provider firm incorporates into its customer service and firm wide culture. These creeds include: focus, passion, respect, teamwork, sensitivity, compassion, loyalty, communication, value, purpose and ownership.